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    Monday, 15 October 2018

    New Registrar General visits Masvingo offices

    Clemency Masango. (Pic by Tony Phiri)


    MASVINGO – The newly appointed Registrar General, Clemency Masango passed through Masvingo on Monday and took the opportunity to visit and tour the provincial and district.
    He said he was extremely disturbed by the poor client service which the public says is a problem with registry employees. He said he has serious plans to curb the problem including introducing uniforms and name tags for all workers in the department.
    Masango was on his way from Beitbridge where he attended World Day Commemorations against Human Trafficking held on October 6, 2018.
    Masango said he would soon be embarking on a nationwide of registry offices throughout the country and his trip to Beitbridge gave him the opportunity to begin that tour in Masvingo.
     “I toured the offices as part of my nationwide project to visit all registry offices and assess the work being done and how we can improve it. I am aware of the long queues at our offices and it is my priority to make sure that we decentralise.
    “Some of the work that is causing long queues can be done online and it is in the pipeline to have some of these transactions and documentation done online,” said Masango.
    Masango also said that his administration is working on uprooting corrupt tendencies and attitude of negligence.
    “I call upon our citizens to cooperate by not facilitating corruption and by reporting any corrupt tendencies by our officials. I have been informed that our customer care is bad; officials tend to have attitudes which repel clients. 
    “We are working hard to make sure that such issues are addressed, we are even considering uniforms for employees for identification purposes and this may reduce corruption and attitude levels as officers will be forced to wear clearly labelled name tags,” added Masango.

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