Makurira clinic embarks on Total Quality Management (TQM)

MIRROR REPORTER MASVINGO – Makurira Clinic, the biggest private medical service centre in the City of Masvingo has embarked on Kaizen,...


MASVINGO – Makurira Clinic, the biggest private medical service centre in the City of Masvingo has embarked on Kaizen, a Japanese concept for continual improvement in quality.
Kaizen in Japanese means continuous good change, said Dr Jackson Mandizvidza who is training the 45-strong member staff at Makurira on the new business way of doing things.
One day training workshops for staff are being conducted every week at the Flamboyant Hotel with staff undertaking the trainings in two batches in order to cause minimum disruptions at the workplace.
Makurira Clinic administrator James Vushe said the project is intended to fulfil the entity's vision of becoming the preferred service provider.
 Dr Mandizvidza said apart from pursuing quality, the concept trains staff to use available resources to achieve desired results. He said it was commonplace that wherever people come together to do a project, they bemoan lack of necessary tools to deliver the required results.
"The Japanese came up with a concept for using available resources to get the best results and we are training staff on that. This concept was started by Toyota, a car manufacturing company in Japan and it has been adopted by many companies and Governments throughout the World.
"More important is that it has been adopted by hospitals and recently Government hospitals with Gweru and Gwanda being involved in the pilot projects. Masvingo Provincial Hospital is currently implementing the concept," said Dr Mandzizvidza who chairs the committee on Kaizen at Masvingo Provincial Hospital.
At Makurira, the programme will run with three different structures. The shop floor will have the improvement teams which are found in every department.  Above the improvement team is the Quality improvement teams and these formulate policies and above that are the management teams that are administrators of an organisation.
The improvement teams use the 5S principle and the 5S stand for sort, set, shine, standardise and sustain. The 5S is a philosophy and way of organising and managing the workplace and workflow with the intent to improve efficiency by eliminating waste, improving flow and reducing process unreasonableness.
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The Mirror: Makurira clinic embarks on Total Quality Management (TQM)
Makurira clinic embarks on Total Quality Management (TQM)
The Mirror
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