MUTARE - The country's 32 urban councils have begun implementing the World Bank sponsored individual performance appraisals that are aimed at improving service delivery to residents.
Dr George Makunde, the chairman of Urban Councils Review Co-ordinating Committee as well as Chitungwiza town clerk said this during the fourth and final World Bank sponsored workshop on Integrated Results Based Management (IRBM) held at Golden Peacock Hotel which ended in Mutare on Friday last week.
The IRBM which has been described as a game changer in terms of service delivery will be implemented by all urban councils.
"We have come to the end of the IRBM training programme and we are now entering the implementation stage where individuals will be assessed according to an agreed format between the supervisor and the subordinate.
"The process will start with a mock appraisal of town clerks throughout the 32 urban councils which should be completed by end of June this year. The programme for all the employees has to be completed by December this year.
"If for example one works in the garbage collection department they should agree with their supervisor on the number of bins to be collected per day and the target should be met.
"If that fails the process should be interrogated to find out why that has not been achieved," said Dr Makunde.
He also said it is the responsibility of the local authority to take action on employees who fail to meet their target.
He added that from now going forward the senior management that has been undergoing training on this programme will carry out training for their juniors so that they are on the same wave length during the implementation programme.
"A total of four preparatory workshops have since been held and that same number should also be held at respective backyards at individual local authority level as we endeavour to achieve maximum quantity let alone quality service delivery," Dr Makunde said.
Dr Makunde said the workshop covered a number of areas like performance and monitoring plans, developing of individual performance appraisals, understating and applying the rating system and familiarisation with performance appraisal interviews.
Redcliff town clerk, Gilson Chakauya expressed satisfaction on the programme which he described as a game changer.
"This is actually a turning point in the management of our councils because targets will be set as a team unlike a situation where one is given targets, this will be done with the agreement of the employee and there will be no excuses for failure," said Chakauya.
Masvingo acting chamber secretary Vitalis Shonhai who also attended said, "The program is very important as it is going to assist us in producing measurable results as council and it's employees for the benefit of the residents".